Emergency relief food package are also available for vulnerable people by calling call the coronavirus hotline on 1800 675 398.
Find more information on these packages click HERE
Utilities Hardship Support
Rules introduced by the Victorian Government mean energy companies must help households with their electricity and gas bills. To find out more about your rights and what options you have go HERE
If you are experiencing hardship, you may be eligible to apply for a grant to help with overdue utility bills under Victoria’s Utility Relief Grant Scheme. Grants of up to $650 are available for each electricity, gas or water utility in a two-year period, or $1,300 over two years if you only use a single source of energy, such as electricity. This applies to card holders as well as low income renters and homeowners.
Find out more about these grants HERE, or call 1800 658 521 (free call). If you need an interpreter, call TIS National on 131 450.
Queerspace Geelong: low or no-cost confidential counselling services to LGBTIQ+ community and their families in the Geelong and Greater Geelong region. Services include: Counselling, case management, advocacy and support services to help you with a range of issues, The Village (7 week program for parents and caregivers of transgender diverse and gender questioning young people)
Home Safe Haven
Haven Home Safe has extended their emergency food and financial assistance to Torquay. Emergency Relief is short-term financial assistance in times of crisis to meet immediate basic needs. It is a free service.
Do you need any of the following?
•Assistance with utility bill payments
•Support-services information and/or referrals
For assistance and to make a phone appointment please call their Emergency Relief worker:
Rainbow Door: Rainbow Door is a free specialist LGBTIQA+ helpline providing information, support, and referral to all LGBTIQA+ Victorians, their friends and family during the COVID-19 crisis and beyond.
The Surf Coast Shire has compiled a page of information and resources (including local food support) to help you through the current situation. Visit their page HERE
Warm Safe Home for Older Victorians
If you or someone you know is struggling to pay the bills, a financial counsellor may be able to help. Financial counsellors are qualified professionals, approved by the government to:
A warm safe home is the right of every Victorian, learn more at www.warmsafehome.org.au
Support and Referral Services at Torquay Community House
Free Tax Help
Your taxes might be more complicated than ever this year so if you're eligible why not ark for some free Tax Help? Our Tax Help Volunteer Jean will be offering phone appointments to get your tax return sorted.
To arrange an appointment please email your name and contact number to email@example.com or leave a message on our office phone: 5261 2583 and Jean will book a time with you.
Check your Tax Help eligibility HERE
Do you need to talk over any life issues such as; relationships, work/retirement, personal esteem or goal setting, grief and depression, family or life struggles? These sessions are with Jan Cheatley who has 30 years’ experience in the counselling field and specialises in empowering people and encouraging a positive life experience.
Cost: $20 (please see below for subsidised fees)
Call: 5261 2583 for an appointment.
We understand that this is a financially difficult time for many people so if you are experiencing financial hardship and would still like to attend counsellng please contact us HERE and we be happy to assist.
Torquay Food Aid Drop Off
Torquay Community House is currently closed for drop off but donations can currently be dropped off at IGA.
Justice of the Peace
Contact us for details of local JP’s
Surf Coast Legal Aid
Headspace Geelong supports young people, from 12-25, who are going through a tough time.
The service is free and confidential. they assist young people in four key areas; Physical Health (incl.sexual health), Mental Health, Alcohol and Other Drugs and Work and Study Support. Visit their page HERE
Need some advice as a tenant or landlord?
For information on tenants rights please go HERE
THE GOOD SHEPHERD BUYING SERVICE:
A free state-wide telephone service asssisting concession card holders to purchase new essential household items such as: fridges, washing machines, furniture, and medical appliances, by negotiating discount prices with a network of traders.
The Good Shepherd Buying service is a telephone service operating: Monday – Friday 10am – 3pm
Orange Door and Safe Steps Websites offer a Quick Exit button on top right corner
if you are at risk by being seen using the site
GEELONG NO INTEREST LOAN SCEME (NILS): The Geelong No Interest Loan Scheme (NILS) is a community based program that provides interest free loans of up to $1,200 to individuals and families on low incomes. The program aims to provide access to affordable, fair and equitable loans for the purchase of essential household goods, car repairs and health and education needs.