Support Services & Adult Education on the Surf Coast

Shire List of covid-19 information & Resources

Headspace Geelong Youth Mental Health 

Emergency relief food package are also available for vulnerable people by calling call the coronavirus hotline on 1800 675 398.

​Find more information on these packages click HERE

Utilities Hardship Support

Rules introduced by the Victorian Government mean energy companies must help households with their electricity and gas bills. To find out more about your rights and what options you have go HERE

If you are experiencing hardship, you may be eligible to apply for a grant to help with overdue utility bills under Victoria’s Utility Relief Grant Scheme. Grants of up to $650 are available for each electricity, gas or water utility in a two-year period, or $1,300 over two years if you only use a single source of energy, such as electricity. This applies to card holders as well as low income renters and homeowners.

Find out more about these grants HERE, or call 1800 658 521 (free call). If you need an interpreter, call TIS National on 131 450.

Find More Help HERE
In an emergency please call 000


Queerspace Geelong: low or no-cost confidential counselling services to LGBTIQ+ community and their families in the Geelong and Greater Geelong region. Services include: Counselling, case management, advocacy and support services to help you with a range of issues, The Village (7 week program for parents and caregivers of transgender diverse and gender questioning young people)

Home Safe Haven

Haven Home Safe has extended their emergency food and financial assistance to Torquay. Emergency Relief is short-term financial assistance in times of crisis to meet immediate basic needs. It is a free service.​

Do you need any of the following?
•Food vouchers
•Petrol vouchers
•Assistance with utility bill payments
•Support-services information and/or referrals​

For assistance and to make a phone appointment please call their Emergency Relief worker:

5246 8912 or email
Please note that due to COVID-19 all appointments will be conducted via phone until September 2020.

You can download more information about the service HERE

Rainbow Door: Rainbow Door is a free specialist LGBTIQA+ helpline providing information, support, and referral to all LGBTIQA+ Victorians, their friends and family during the COVID-19 crisis and beyond.

The Surf Coast Shire has compiled a page of information and resources (including local food support) to help you through the current situation. ​Visit their page HERE

Torquay St. Vinnies Help Line

This local branch of St Vinnies can help you with finances and bill payments.

Call 5221 9170 9am-12pm

Warm Safe Home for Older Victorians​

If you or someone you know is struggling to pay the bills, a financial counsellor may be able to help. Financial counsellors are qualified professionals, approved by the government to:

  • Provide free, confidential & independent assistance
  • Work with you on any aspect of financial hardship – debts & difficulty meeting living expenses
  • Provide you with options so you can make informed decisions.

A warm safe home is the right of every Victorian, learn more at

​​​​​​​Support and Referral Services at Torquay Community House

Free Tax Help
​Your taxes might be more complicated than ever this year so if you're eligible why not ark for some free Tax Help? Our Tax Help Volunteer Jean will be offering phone appointments to get your tax return sorted. 

To arrange an appointment please email your name and contact number to or leave a message on our office phone: 5261 2583 and Jean will book a time with you.
Check your Tax Help eligibility HERE

Torquay Counselling

Do you need to talk over any life issues such as; relationships, work/retirement, personal esteem or goal setting, grief and depression, family or life struggles? These sessions are with Jan Cheatley who has 30 years’ experience in the counselling field and specialises in empowering people and encouraging a positive life experience.

Cost: $20 (please see below for subsidised fees)

Call: 5261 2583 for an appointment.

We understand that this is a financially difficult time for many people so if you are experiencing financial hardship and would still like to attend counsellng please contact us HERE and we be happy to assist. 

 Torquay Food Aid Drop Off
Torquay Community House is currently closed for drop off but donations can currently be dropped off at IGA. 

Justice of the Peace

Contact us for details of  local JP’s

Surf Coast Legal Aid

Referral service 

WHere to get Help?

LgBTIQ+ Support & assistance

Headspace Geelong supports young people, from 12-25, who are going through a tough time.

The service is free and confidential. they assist young people in four key areas; Physical Health (incl.sexual health), Mental Health, Alcohol and Other Drugs and Work and Study Support. ​Visit their page HERE

Housing Rights information & assistance

Need some advice as a tenant or landlord? 

For information on tenants rights please go HERE

Find More Help HERE

If you are having a Personal emergency please call 000

Torquay Community House