Torquay Community House

Food Assistance Services

Home Safe Haven

Haven Home Safe has extended their emergency food and financial assistance to Torquay. Emergency Relief is short-term financial assistance in times of crisis to meet immediate basic needs. It is a free service.​

Do you need any of the following?
•Food vouchers
•Petrol vouchers
•Assistance with utility bill payments
•Support-services information and/or referrals​

For assistance and to make a phone appointment please call their Emergency Relief worker:

5246 8912 or email
Please note that due to COVID-19 all appointments will be conducted via phone until September 2020.

You can download more information about the service HERE

Rainbow Door: Rainbow Door is a free specialist LGBTIQA+ helpline providing information, support, and referral to all LGBTIQA+ Victorians, their friends and family during the COVID-19 crisis and beyond.

The Surf Coast Shire has compiled a page of information and resources (including local food support) to help you through the current situation. ​Visit their page HERE

Torquay St. Vinnies Help Line

This local branch of St Vinnies can help you with finances and bill payments.

Call 5221 9170 9am-12pm

Warm Safe Home for Older Victorians​

If you or someone you know is struggling to pay the bills, a financial counsellor may be able to help. Financial counsellors are qualified professionals, approved by the government to:

  • Provide free, confidential & independent assistance
  • Work with you on any aspect of financial hardship – debts & difficulty meeting living expenses
  • Provide you with options so you can make informed decisions.

A warm safe home is the right of every Victorian, learn more at

​​​​​​​​​​​​Support and Referral Services at Torquay

Torquay Counselling

Jan Cheatley is still offering counselling services while we are are shut for the holidays. Jan has 30 years’ experience in the counselling field and specialises in empowering people and encouraging a positive life experience.

​Call Jan on: 5261 3845 for an appointment.

Cost: $20 (please see below for subsidised fees)

We understand that this is a financially difficult time for many people so if you are experiencing financial hardship and would still like to attend counsellng please contact us HERE and we would be happy to assist. 

Torquay Food Aid Drop Off
Torquay Community House is currently closed for drop off but donations can currently be dropped off at IGA.


Justice of the Peace

Contact us for details of  local JP’s

Surf Coast Legal Aid

Referral service. Call 5261 2583 to make an appointment


WEDNESDAY 7.30 – 8.30pm

St Luke’s Anglican Church Hall.
Pride St entrance

Zoom available details on AATimes -

WHere to get Help?

LgBTIQ+ Support & assistance

Headspace Geelong supports young people, from 12-25, who are going through a tough time.

The service is free and confidential. they assist young people in four key areas; Physical Health (incl.sexual health), Mental Health, Alcohol and Other Drugs and Work and Study Support. ​Visit their page HERE

Housing Rights information & assistance

Need some advice as a tenant or landlord? 

For information on tenants rights please go HERE

Find More Help HERE
In an emergency please call 000


Queerspace Geelong: low or no-cost confidential counselling services to LGBTIQ+ community and their families in the Geelong and Greater Geelong region. Services include: Counselling, case management, advocacy and support services to help you with a range of issues, The Village (7 week program for parents and caregivers of transgender diverse and gender questioning young people)

Emergency relief food package are also available for vulnerable people by calling call the coronavirus hotline on 1800 675 398.

​Find more information on these packages click HERE

Utilities Hardship Support

Rules introduced by the Victorian Government mean energy companies must help households with their electricity and gas bills. To find out more about your rights and what options you have go HERE

If you are experiencing hardship, you may be eligible to apply for a grant to help with overdue utility bills under Victoria’s Utility Relief Grant Scheme. Grants of up to $650 are available for each electricity, gas or water utility in a two-year period, or $1,300 over two years if you only use a single source of energy, such as electricity. This applies to card holders as well as low income renters and homeowners.

Find out more about these grants HERE, or call 1800 658 521 (free call). If you need an interpreter, call TIS National on 131 450.

Household Relief- Loans Without Interest

Good Shepherd in collaboration with the Federal Government are offering Household Relief Loans Without Interest for those affected by the coronavirus pandemic.

Assistance for rent and utility bills can be provided in the form of loans of up to $3,000 with no interest, charges or fees to pay.

Delivered by Good Shepherd in collaboration with the Federal Government.
Apply now >>

Headspace Geelong Youth Mental Health 

GEELONG NO INTEREST LOAN SCEME (NILS): The Geelong No Interest Loan Scheme (NILS) is a community based program that provides interest free loans of up to $1,200 to individuals and families on low incomes. The program aims to provide access to affordable, fair and equitable loans for the purchase of essential household goods, car repairs and health and education needs.

If you are having a Personal emergency please call 000

​​Other Assistance

Surf Coast Angels: Call 0428 563 104

Local Assistance Services

​Support Services & Adult Education on the Surf Coast

Family Violence Help

Orange Door and Safe Steps Websites offer a Quick Exit button on top right corner

if you are at risk by being seen using the site

Financial assistance

Shire List of covid-19 information & Resources

Find More Help HERE

A free state-wide telephone service asssisting concession card holders to purchase new essential household items such as: fridges, washing machines, furniture, and medical appliances, by negotiating discount prices with a network of traders. 

The Good Shepherd Buying service is a telephone service operating: Monday – Friday 10am – 3pm

​​Download the shire's list of local support services HERE

These organisations include food relief, housing & accommodation, family violence, mental health, Drug and alcohol support and much more.