Support Services & Adult Education on the Surf Coast

Torquay Community House

Food Assistance Services During covid-19

Family Violence Help

Financial assistance

Shire List of covid-19 information & Resources

The National Debt Helpline offers free financial counselling and have a Covid-19 Financial Survival Guide with some great information and resources. If your lender is threatening legal action you can call the National Debt Helpline on 1800 007 007​

Headspace Geelong Youth Mental Health 

Emergency relief food package are also available for vulnerable people by calling call the coronavirus hotline on 1800 675 398.

​Find more information on these packages click HERE


Perhaps you have an over abundance of fruit or veggies in your garden? Anything would be appreciated.

If you would like to help out with deliveries, donations or if you need food assistance yourself, please email​

Home Safe Haven

Haven Home Safe has extended their emergency food and financial assistance to Torquay. Emergency Relief is short-term financial assistance in times of crisis to meet immediate basic needs. It is a free service.​

Do you need any of the following?
•Food vouchers
•Petrol vouchers
•Assistance with utility bill payments
•Support-services information and/or referrals​

For assistance and to make a phone appointment please call their Emergency Relief worker:

5246 8912 or email
Please note that due to COVID-19 all appointments will be conducted via phone until September 2020.

You can download more information about the service HERE

The Surf Coast Shire has compiled a page of information and resources (including local food support) to help you through the current situation. ​Visit their page HERE

Warm Safe Home for Older Victorians​

If you or someone you know is struggling to pay the bills, a financial counsellor may be able to help. Financial counsellors are qualified professionals, approved by the government to:

  • Provide free, confidential & independent assistance
  • Work with you on any aspect of financial hardship – debts & difficulty meeting living expenses
  • Provide you with options so you can make informed decisions.

A warm safe home is the right of every Victorian, learn more at

​​​​Support and Referral Services at Torquay Community House

Free Tax Help
​Your taxes might be more complicated than ever this year so if you're eligible why not ark for some free Tax Help? Our Tax Help Volunteer Jean will be offering phone appointments to get your tax return sorted. 

To arrange an appointment please email your name and contact number to or leave a message on our office phone: 5261 2583 and Jean will book a time with you.

Check your Tax Help eligibility HERE

Torquay Counselling

Do you need to talk over any life issues such as; relationships, work/retirement, personal esteem or goal setting, grief and depression, family or life struggles? These sessions are with Jan Cheatley who has 30 years’ experience in the counselling field and specialises in empowering people and encouraging a positive life experience. Cost: $20 tel 5261 2583 for an appointment.

We understand that this is a financially difficult time for many people so if you are experiencing financial hardship and would still like to attend counsellng please contact us HERE and we be happy to assist. 

 Torquay Food Aid Drop Off
Torquay Community House is currently closed for drop off but donations can currently be dropped off at IGA. 

Justice of the Peace

Contact us for details of  local JP’s

Surf Coast Legal Aid

Referral service 

Headspace Geelong supports young people, from 12-25, who are going through a tough time.

The service is free and confidential. they assist young people in four key areas; Physical Health (incl.sexual health), Mental Health, Alcohol and Other Drugs and Work and Study Support. ​Visit their page HERE

Housing Rights information & assistance

This lockdown has put a lot of stress and pressure on people and increased the risk of family violence. If you or someone you know might need help please contact The Orange Door in Barwon on 1800 312 820 or

In an emergency please call 000

Click HERE to find more information on their website

(the quick exit link on top right corner will immediately take you out of the site if you are at risk by being seen using the site) 

Need some advice as a tenant or landlord? 

For information on tenants rights please go HERE